Airbnb CEO Brian Chesky characterized the way rival online travel agencies present hotel and homes search results either as co-mingled or with separate tabs as a “pre-AI” way of doing things.
Instead, Chesky claimed during the company’s first quarter earnings call that Airbnb will use personalization to only show customers the type of properties they are looking for.
“There are people that only want to book hotels. They should only see a hotel. There are people that only want to book a home. They should only see a home,” Chesky said.
He said Airbnb can deliver this because everyone booking on Airbnb has a verified identity and an account; you can’t book as a guest. That way Airbnb will know their booking patterns and history.
“I think the ultimate paradigm is not this tab versus co-mingle inventory,” Chesky said. “I believe that’s a pre-AI paradigm. I think a post-AI