Fans attempting to purchase accessible tickets for the upcoming Oasis reunion tour have been complaining about difficulty getting through to the phone line.
The Britpop band announced a huge run of comeback gigs on Tuesday (August 27), dubbed Oasis Live ’25. Set to take place next summer, the trek will see Liam and Noel Gallagher perform on stage together for the first time in 16 years.
Concerts were scheduled for Manchester’s Heaton Park, London’s Wembley Stadium, Cardiff’s Principality Stadium, Dublin’s Croke Park, and Edinburgh’s Murrayfield Stadium. Mid-week, extra gigs were confirmed for Manchester, London and Edinburgh in response to “unprecedented demand”.
Tickets for some UK dates are still on sale after the Dublin shows sold out earlier this afternoon. But fans seeking accessible tickets have reported difficulties accessing the phone lines.
Disabled fans attempting to purchase tickets for the Wembley shows were told to purchase tickets via phone, but some people on Twitter/X have said they were unable to get through to an operator, despite numerous attempts.
“Not a very accessible process,” one fan wrote. “People have called over 400 times and still can’t get through or even join a queue. Disgraceful.”
One fan also shared a screenshot showing they had attempted to call the designated number over 450 times without being successful in getting tickets.
Fans later reported that accessible tickets at Wembley had sold out around midday.
Crazy that the only way for disabled people to get accessible tickets is to phone @wembleystadium who clearly haven’t prepared properly. Not a very accessible process .. people have called over 400 times and still can’t get through or even join a queue. Disgraceful
— N ❤️ (@ng24_) August 31, 2024
Trying to get accessible tickets for oasis but there is only 1 number, 1 line & by the sounds of it… 1 person on the phone. Tried 200 times!! @wembleystadium help!! pic.twitter.com/vk0MtDHkYk
— Soph🎧 (@SoSophie03) August 31, 2024
So this is what happens when you try to buy accessible tickets for @oasis !
Booted out when you try to find a venue to accommodate disabilities!
Should be a different website dedicated to this type of viewing area as we are limited where we can be!
Im crying my heart out now!😢 pic.twitter.com/bLVlPy89XS— Beautifully Broken Woman (@wencho21) August 31, 2024
Good luck getting accessible tickets to Oasis pic.twitter.com/erFNEL0xb7
— Matt (@MattFryy) August 31, 2024
If you’ve ever wanted to know what it’s like booking concert tickets as a wheelchair user, here’s my attempt at getting @oasis tickets at @Wembley 🫠 pic.twitter.com/PupRFgcjKC
— Sam ♿️💞 (@ItsSamMorton) August 31, 2024
I was on the wembley Disabled booking line from 9 this morning. couldn’t get through, At 12.15
They just said all Accessible tickets were sold out. I wish you could put on more dates We can’t book online. We can only book via the accessible phone number— Adam Stanton-Wharmby (@challengeadam83) August 31, 2024
Tickets for the gigs went on sale this morning at 9am here for (UK), and here (Ireland). Ahead of the sale, fans online reported issues with both Ticketmaster’s main website and the app apparently “crashing” ahead of the sale as they received “503” errors – alongside long queues just to access the site, such was the demand for tickets.
Ticketmaster told NME in a statement: “The queue is moving along as fans buy tickets. As anticipated, millions of fans are accessing our site so have been placed in a queue. Fans are advised to hold their place in line, make sure they’re only using one tab, clear cookies, and ensure they aren’t using any VPN software on their device.”
Fans have also been reacting to Ticketmaster’s controversial dynamic pricing system, which has seen the prices of tickets increase drastically. When ticket prices were revealed by pre-sale for Ireland, tickets started at €86.50. However, this fan shared a screenshot showing the tickets were going for €415.50 each.
Ticketmaster have clarified on their website previously that tickets that are “market-priced” “may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold.”
The ticketing platform also outlined its strict rules for purchasing tickets – confirming that customers will only be able to order four tickets per household and card. Additionally, Oasis have partnered with resale platform Twickets where fans can buy unwanted tickets for no more than face value (plus booking fees).
Concerts are scheduled for Manchester’s Heaton Park, London’s Wembley Stadium, Cardiff’s Principality Stadium, Dublin’s Croke Park, and Edinburgh’s Murrayfield Stadium. Mid-week, extra gigs were confirmed for Manchester, London and Edinburgh in response to “unprecedented demand”.
Concerts are scheduled for Manchester’s Heaton Park, London’s Wembley Stadium, Cardiff’s Principality Stadium, Dublin’s Croke Park, and Edinburgh’s Murrayfield Stadium. Mid-week, extra gigs were also confirmed for Manchester, London and Edinburgh in response to “unprecedented demand”.